Susanne Junglas

About the Speaker

The effective use of metrics is an important and under-utilised way to clarify the role and purpose of design. If we as design leaders want our work to make a difference, we need to make its impact on user experience, business success and the environment tangible in a nuanced way. In their workshop, Susanne Junglas and Sandra Griffel show how to establish and maintain a holistic system of metrics in different areas based on vision, mission and strategic goals using qualitative and quantitative data.

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