Susanne Junglas is a visionary leader in all areas of digital, human-centred design and, as Experience Design Director at denkwerk – one of Germany’s top digital agencies – fosters a high-performing team of service, UX and business designers. With more than two decades of trailblazing experience in various design fields, her expertise includes design strategy, customer experience, system thinking, research and futures thinking. She is pioneering a new era of innovation and human-centred experiences, setting the stage for transformational leaps forward in the digital landscape for her clients.