With over 25 years of experience, Jen is a seasoned UX professional and leader with expertise in scaling design and research capabilities. Jen empowers organizations to integrate design and research processes through systemization and framework development increasing efficiency and proving pivotal in streamlining and shaping team initiatives. Jen joined Capital One’s Experience Design team in 2024, where she leads Research and Design Operations with a focus on accelerating learning and collaboration. She challenges her organizations to stay curious, think broadly, collaborate with stakeholders, and seek standardization through thorough research and universal education. Her approach relies on building foundational trust, standardizing seamless integration of design and research into Product and business processes and delivering consistently purposeful, accurate insights. Jen is a lifelong learner and invests in conferences, panels, and writing to foster her multifaceted outlook of what is to come.