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  • Wednesday, January 29, 2:45 PM

Craft and Quality

  • Hector Crespo
  • ,
  • Head of CX and Design
  • ,
  • RBCx
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About the Speaker

Hector Crespo is an accomplished design executive with over 20 years of experience working throughout the US and Canada. At RBCx, an innovative division of the Royal Bank of Canada, he leads a large design studio that conducts CX research, brand strategy, product design, and marketing creative services for a portfolio of venture companies and advisory services for banking clients in tech sectors. Prior to joining RBC, Hector worked at other financial institutions leading large in-house design teams, and at top advertising and digital agencies where he built and managed creative service and marketing practices and worked with dozens of Fortune 500 companies and major league sports franchises. He also led digital and mobile strategy and agile delivery teams at large financial institutions.

About the Session

Ultimately, design is judged by the quality of what it creates. Maintaining quality in the face of competing concerns (velocity, perceived business value, cost reduction) is among the greatest challenges design leaders face. In this discussion, Peter will find out how these craft-focused leaders encourage and enable their teams to deliver great work while navigating organizational resistance.

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Got Questions?

FAQs

What is the cancellation policy, in case something comes up and I cannot attend anymore?

While the time is going to fly by fast, we do understand it’s tough to estimate your workload, schedule, and life in advance.
You can get a 100% refund if you cancel up to a month before the summit. You can also request a 50% refund up to two weeks before the summit.

Do you have any hotel recommendations?

We’re working on getting some preferred rates for hotels close to the summit venue. We’ll keep you posted.

What does the summit price include?

Your ticket includes the access to the conference, an invite to the summit app and slack group. You’ll also get access to the DLS official party, some way cool swag, and all the fun activities we have planned at the event.

I need a visa in order to come to Canada for the Design Leadership Summit. Can you help with this?

Yes, we can write you a letter of recommendation for you to apply for a visa. Email support@designx.community your name, business address, and ticket order number. Please check with your local government office for any visas waiting periods

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